Future of the contact center: A forecast
Future Of The Contact Center: A Forecast
COVID-19 introduced a surge in customer contact challenges, catching many organizations off-guard.
However, as they adapted to the change, it soon became clear that the future of contact centers was no longer in the future. Instead, it was unfolding right in front of them – and they needed to make sure they were keeping up.
This market study on the Future Of The Contact Center takes a close look at how the customer contact center will change, both strategically and tactically, following the events of 2020.
Open now to uncover key findings from the study, as well as the opportunities and challenges organizations will face as they transform remote work, digital engagement, and automation in 2021.